The following Terms of Use (“Terms”) constitute an agreement between Kristen Boss Coaching, Inc. DBA Sondera (“Company”), and you that governs your use of this website and all of its associated services, content, and functionality. This policy applies to all websites administered by Company (which includes www.sonderalife.com (among others) (collectively, as the “Site”). In the Terms, we refer to the written, audio, photographic, and video content on the Site, including any content published by the Company in newsletters or available through paid products or free resources, as the “Company Content.”
By using this Site or the Company Content, you accept and agree to be bound and abide by these Terms.
Company reserves the right to modify, alter, amend or update its Site, the Company Content, its policies, and these Terms. These Terms are subject to change without notice. All changes are effective immediately upon posting. If you do not agree with or do not accept any part of these Terms, you must not use the Site or interact with the Company Content.
Your continued use of the Site or Company Content following any changes to the Terms means that you accept and agree to the changes. You are expected to check this page periodically, so you are aware of any changes, as they are binding on you.
Any additional policies or terms adopted by Company may be incorporated into these terms by reference. This includes our privacy policy, located at kristenboss.com/privacy, which defines Company’s practices related to consumer privacy and data usage.
The Site is meant for users over 18 years or older. By using the Site, you represent and warrant that you meet this eligibility requirement. If you do not meet this requirement, you must not access or use the Site or Company Content.
On the Site, you may purchase digital products (“Digital Product(s)”), courses (“Course(s)”), or enroll in various programs (“Program(s)”) and membership (“Membership”). These general purchase policies (“Purchase Policies”) apply to all purchases made on the Site. Additional purchase policies related to particular products are outlined below. By purchasing any of these products you agree to receive emails from Sondera.
Like these Terms, Company reserves the right to modify its purchase policies at any time. Your continued use of any Products following a change to the purchase policies means that you agree and accept the changes.
By placing an order to purchase any of the Products on the Site, your order is considered an offer to buy, under the terms set forth in these Purchase Policies, the products and/or services listed in your order. Company may review your order and determine whether or not to accept it; however, Company is not obligated to accept any order.
Company reserves the right, but is not obligated to, limit the sale of Products to any person, geographic region, or jurisdiction. Company may exercise this right on a case-by-case basis. Company may exercise its right to reject your order, even if you have received confirmation of the purchase. In such circumstances, you will be refunded for any payments made at the time you submitted your order.
Company reserves the right to limit quantities of Products available for purchase, even if such Products are available digitally.
The Products are available to individuals over the age of 18.
All Products are available to those seeking individual support for themselves or their business. Company reserves the right to limit the sale of certain Products to those meeting certain criteria set by Company. Any such policies will be discussed within the policies for the particular Product. Generally, unless stated otherwise, the Products are not available for those seeking to use the Products as the basis for a paid product or service or any other use that is contrary to these Purchase Policies and the license granted herein.
If Company becomes aware that you have submitted an order to purchase the Products in violation of these eligibility requirements, Company will immediately reject your order. Company reserves all rights to defend its intellectual property and may follow with a cease and desist if there is any evidence of inappropriate usage of the Products.
All prices listed on the Site are subject to change without notice. The price you will be charged will be the price in effect at the time you submit your order. Any applicable sales tax or other charges will be added to your total before the purchase is completed.
Company strives to ensure that all information displayed on the Site related to the Products is accurate, including pricing, availability, and product descriptions. In the event that Company discovers an error in any Product information, including pricing, Company reserves the right to make corrections to any inaccuracies or incorrect information. Company reserves the right to cancel orders for Products that contained errors.
Unless otherwise stated, payments are due and will be collected at the time you place your order. Company will collect all payments through the Site, which are processed through Company’s payment processor. All acceptable methods of payment will be listed at the time of purchase.
By purchasing any Product(s), you agree to pay the total amount due and authorize Company, through its payment processor, to charge your payment method under the payment method you choose for the amount listed. By entering the payment information, you represent a) that all payment information is true and accurate, b) that you are authorized to use the payment method, and, c) all charges you incur will be honored by your payment method.
Company may offer the option for you to utilize a purchase plan or other automatic payments, in which you will place a credit card on file and provide authorization for the payment processor to collect multiple payments on Company’s behalf.
If Company offers a multiple payment option (“Payment Plan”) or if you enroll in a Product that is paid through automatic payments, you agree that you will be responsible for making all payments due on the schedule indicated. You are solely responsible for ensuring that your payment method is up-to-date and error-free. If Company is unable to collect a payment when it is due, you will be notified and responsible for immediately updating your payment method so that the payment may be collected.
If you fail to make a payment, Company may take the following actions:
The refund policies on the Product(s) are listed below. You agree that you have received and carefully reviewed the refund policy prior to making any purchase on the Site.
If you live in a jurisdiction that has rules regarding refunds that conflict with these Purchase Policies, Company will honor the rules of the jurisdiction, if applicable to the type of purchase you have made.
You agree that you have reviewed the applicable refund policies and will not file any disputes or request chargebacks through your credit card issuer. If you do, this refund policy will be provided to demonstrate your awareness of the policy in Company’s defense against the request.
Occasionally, Company may offer discounts on its Products. Such discounts are offered in Company’s sole discretion. Company reserves the right to limit discounts to particular time periods or particular Products. Discounts may be available for a limited time. After the expiration of a discount offer, Company will not honor the past discount.
Company will not offer refunds for failure to apply a discount at the time of purchase. Additionally, Company does not offer price adjustments for discounts offered after the time of purchase.
Occasionally, Company will offer bonuses with a purchase. These bonuses will only be available in accordance with the offer made by Company. If the bonus is not available at the time of purchase, it will not be available for later request or redemption to past or future purchasers.
To access the Product(s), you may be required to create an account on Company’s technological platform. You will receive instructions at the time of your purchase. You are responsible for ensuring that your login information remains private. If Company suspects that your login credentials have been shared with a third party or compromised, Company reserves the right to revoke your access to the Product(s).
As part of certain Products, Company may periodically host calls or videoconferences to which you will be invited to attend. If you attend these calls, you agree to follow any Community rules (as described below). Company reserves the right to record and make these recordings available in its sole discretion. If you participate, you are granting Company the right to record the call which may include your likeness, name, and any content you contribute during the recording. You understand that you will not be permitted to request a removal of this content after the group call is completed. This general policy may be overridden by the terms for a specific product, such as SSLS, which is outlined below.
Company is the creator and owner of the Products, subject to any licensed materials which authorize Company to utilize certain content within the Products. Company reserves all rights in the Products. Unauthorized use of any of Company’s intellectual property will be considered infringement and Company reserves all rights and remedies. Company reserves the right to add different license terms for different Products, which will be outlined below. You should check the individual product terms to verify all licensed rights.
By purchasing the Products, Company is granting you, the purchaser, a revocable limited license for your personal use of the Product(s). Commercial use of the Products is strictly prohibited. You may not share, distribute, display, perform, resell, republish, or create derivative works based upon the Products.
For clarification, this means that you, the purchaser, are permitted to use the Products that you purchase; however, you may not share the Products with any third party. Additionally, you may not reproduce or resell the information to third parties.
Usage of the Products for commercial purposes, such as reselling, is strictly prohibited.
Unless Company has expressly provided its authorization, you are strictly prohibited from entering information from the Products into any type of generative artificial intelligence tool if it will be used in the training, development, or operating of any machine learning systems. If you are not sure what the AI tool does in this regard, please check its terms. If you are unsure, you should refrain from entering the information into the tool.
Digital Products purchased from Kristen Boss Coaching, Inc. are delivered via electronic mail after purchase. In some instances, your digital item may also be available for download from our member portal accessed at www.sonderalife.com/login
Refunds for digital items are not available.
On the Website, you may enroll in various programs, such as our 1:1 coaching. Please be aware that you will need to sign a separate agreement, which will govern your terms. You will be able to use the website to make payments.
On the Site, you may purchase enrollment into various the Sondera Membership. The following terms apply to the Programs and Membership.
By enrolling in the Membership, you agree that you are 18 years of age or older.
As a participant in the Sondera Membership, you will receive access to:
To purchase enrollment in the Sondra Membership, you will complete the purchase, which includes payment of the initial time commitment (e.g., monthly, quarterly), and create your Membership profile in order to access the Membership materials. You will be billed in accordance with the time commitment duration that you selected. You agree to keep your billing information updated. If we are unable to charge your billing method, you will be removed from the Membership.
Your enrollment in the Membership will automatically renew at the conclusion of your initial time commitment for another term of the same amount of time (e.g., monthly). You agree that Company may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Company reasonably could act. By purchasing enrollment in the Membership, you agree and acknowledge that your subscription has an initial and recurring payment charge at the subscription rate, and you accept responsibility for all recurring charges prior to cancellation. Your enrollment in the Membership will be automatically renewed for successive periods and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your Membership. You understand that failure to cancel according to the cancellation policies below will result in the nonrefundable renewal of your subscription.
Company reserves the right to update the prices of the Membership at any time. Company will provide you with 30 days’ email notice of any changes. If you elect to continue in the Membership after the date of the increase, you agree to the updated pricing.
Membership may be canceled at any time; however, no refunds will be authorized after fees have been charged. To avoid incurring additional fees, you must cancel the Membership prior to the next billing date. You may cancel your enrollment in the Membership submitted a cancellation form here: www.sonderalife.com/cancel. You should allow 5 business days for processing the cancellation.
Upon cancellation, your access to the Membership will end at the end of the period for which you have previously paid.
Refunds are not available for fees already paid.
We do not offer refunds for the Sondera Membership, but you are welcome to cancel your subscription at any time by logging into your customer hub.
You acknowledge that you have reviewed this refund policy and you are aware that no refunds are available unless you meet the specific criteria outlined above. We do not tolerate chargebacks or disputes on valid charges under these terms. If you fail to pay, Company reserves the right to send these amounts to a collection agency for processing, which may result in a negative impact to your credit score.
Price adjustments during promo periods are authorized if purchased within 7 days before the promotional period began.
As part of the Membership, you will receive access to certain materials related to the Product. Please see the paragraph above for the general license for using these materials.
Company will occasionally provide presentations as part of the Membership, which may feature different experts. Occasionally, you will receive written materials in connection with these presentations. These written materials will be considered part of the Membership and are subject to the license listed above; however, if a guest speaker is presenting, the content will belong to the presenter, not to Company.
Please remember that all presentations are provided for informational purposes. Neither Company nor the guest facilitator can guarantee your results based on your attendance at the presentation.
By attending the presentation, you are granting Company the right to record and store the call recordings as described herein, which may include your likeness, name, and any content you contribute during the recording.
Company reserves the right to terminate your access to the Membership at any time for any reason. If the termination is due to a breach of these Terms, no refund will be due to you. If there is no breach, Company will provide you with a pro rata refund on any fees for the billing period.
You agree to abide by all Company community guidelines when you participate in the Sondera Community.
Upon enrolling in the Sondera Life Transformation coaching program, you will receive access to the following during the six month program:
Biweekly 1:1 Coaching Calls (45 minute calls)
Direct Access to Your Coach Between Calls
Sondera Life Transformation ™ Process
Sondera Assessments to Track Progress
Personalized Tools & Strategies
Full Sondera Membership Access (included at no additional cost)
Upon enrolling in the Sondera Executive coaching program, you will receive access to the following during the six month program:
Biweekly 1:1 Coaching Calls (45 minute calls)
Direct Access to Your Coach Between Calls
Bonus ‘ad-hoc’ Calls
Sondera Life Transformation ™ Process
Sondera Assessments to Track Progress
Personalized Tools & Strategies
Full Sondera Membership Access (included at no additional cost)
You understand that Sondera Materials were created to be trauma-informed. This means that a licensed psychotherapist co-wrote portions of Company Materials to ensure that you are educated on best practices.
You understand that Company cannot guarantee that these methods will be sufficient for all individuals.
At the time of purchase, you will elect to pay in full or through a payment plan via a 3rd party financial institution (i.e. Klarna, Affirm).
Company reserves the right to terminate your access to Sondera programs at any time for any reason. If the termination is due to a breach of these Terms, no refund will be due to you. If there is no breach, Company will provide you with a pro rata refund on any fees for the billing period.
You agree to abide by all Company community guidelines when you participate in the Sondera Community.
By enrolling in a Program or Membership, you understand that the Company focuses on coaching principles, which helps an individual change the way they think. While the coaching may include conversations about business, personal experience, or mindset, it is not therapy. Additionally, the Programs and Membership should not be viewed as business advice. Instead, coaching is designed to allow you to take action in your business with increased knowledge and understanding of new principles and how they might impact your business.
The Company Content was developed strictly for informational purposes. You understand and agree that you are fully responsible for your use of the information provided in the Company Content. Company makes no representations, warranties, or guarantees. You understand that results may vary from person to person. Company assumes no responsibility for errors or omissions that may appear in the Company Content.
You understand and agree that there is no guarantee that you will see positive results using the techniques and materials provided in the Company Content. Company assumes no management responsibility for your decisions or practices that you implement based on the Company Content. Company makes no guarantee about your future success based on your participation in any Company Programs or your use of the Company Content.
Company disclaims liability for incidental or consequential damages and assumes no responsibility or liability for any loss or damage suffered by any person as a result of use of the information provided in the Company Content.
From time to time, the Company Content may discuss topics related to finance, legal, accounting, or business management. This information is not advice and should not be treated as advice from a licensed professional. The information provided in the Company Content is provided “as is” without any representation or warranties, express or implied. The Company makes no representations or warranties in relation to the Company Content.
You must not rely on the information in the Company Content as an alternative to advice from a licensed professional, such as a lawyer, accountant, or financial planner. There is no professional-client relationship created from the publication of this information. You should never delay seeking professional advice, disregard professional advice, or discontinue professional services as a result of any information provided in the Company Content.
Any statements related to income or earnings potential in the Company Content are examples of what may be possible in the future. The Company makes no guarantees regarding results, present or future. The Company is not responsible for your earnings, income, sales, or any other performance as a result of the actions you take based upon the information provided in the Company Content.
You understand that making changes in your business carries a risk, which may lead to positive or negative results. If you implement changes based upon any information provided in the Company Content, you are doing so at your risk and you do so with full knowledge and acceptance of such risks.
From time to time, the Company may use testimonials in its marketing. These testimonials are examples of what has happened to past participants. Their results may not be typical and you may not see similar results.
The Company reserves the right to take screenshots of content you contribute to any Community for use in the Company’s marketing. Company will remove all names or identifying photos prior to posting the content. The Company will obtain your authorization prior to posting any content that includes your name, likeness, or other identifying details.
Certain Products contain group elements, such as the private Facebook Group for participants and group coaching calls, where content may be contributed or uploaded and you may interact with other participants. These are collectively referred to as “Community” although admittance may be limited based on your enrollment. The following types of contributions to any Company Community will not be tolerated and will be deleted:
Company’s sole discretion will be used to determine if a member is in violation of these policies. Any member in violation will be deleted promptly and will no longer be able to access the Program or Membership Facebook Group or may be banned from participating in group coaching calls. No refund will be due to a member who has been removed for a violation of this policy.
Company reserves the right to update its Community guidelines for a particular Product, which will be provided in the specific Program or Membership Facebook Group rules which are updated and listed in the Program or Membership Community.
Community Safety & Integrity. You understand that the safety and integrity of our communities is paramount and is part of the significant value of the community. There is absolutely ZERO cross-recruiting tolerated within the Program.
As may be set forth more fully in the Disclaimer sections above, you agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Site or Program or not. The Company provides educational and informational resources that are intended to help users of this Site and Program succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.
Last Updated: October 2025
